By accessing this site and/or placing an order with Pretty Neat Studios you are agreeing to be bound by the latest Terms & Conditions. Pretty Neat Studios reserves the right to change Terms & Conditions at any time.

Please note: ‘We’ refers to Pretty Neat Studios and its employees, ‘you’ refers to any customer or individual using the website or placing an order with us.

All prices are subject to change. Orders will be charged at the price shown on the date the order is made. Written quotations are valid for 60 days.

Projections for timings and costs may vary significantly depending on the complexity of work required and the accuracy of information provided by the customer. Where possible we will offer a written quote, with a firm price in response to enquiries/job requests, but where this is not possible, a written estimate will be offered. Estimates will be labelled as such and prices may be subject to variation. Estimates and quotes will comprise a breakdown of costs for services/processes involved in the job (e.g. Design time, setting up, laser cutting, mocking up, materials, postage etc.).

Our standard payment terms are 14 days from receipt of the invoice. However, for jobs expected to cost more than £100, or if we will be required to order materials, we will require a 50% deposit before proceeding. As such, slow payment may delay production.

Where possible payment should be made by BACS transfer to the bank details shown on the invoice. Alternative payment methods can be provided upon request. Deposits are only refundable at our discretion (see Cancellations, Refunds & Returns).

Bespoke design work, set up and mocking up will be charged at a rate of £20ph. Laser cutting will be charged at a rate of £30ph as standard. A minimum charge for all laser cutting work of £10 & P&P will apply.

Where design work is created by us, a digital mock up (visualisation) will be provided for your approval. If amendments are required, these will be completed free of charge providing they can take place within the estimated design time. Further amendments, outside of the allotted design fee will be charged at a rate of £20ph. Once production has begun, no further amendments can be made, unless at our discretion. These may incur an additional charge and may delay delivery times.

Small samples of stocked materials may be requested free of charge. For large, repetitive orders, sample products may also be offered as part of the process either at a small cost or free of charge.

Due to the nature of the laser cutting process, we are unable to work with certain substances due to health and fire risks. Where materials are provided by the customer and are new to us or unusual, evidence must be provided that the material is safe and suitable for laser cutting.

Lead times can vary greatly depending on the size of each job. We will ask you to confirm deadlines and timescales at the time of ordering. When possible, we will try to accommodate rush jobs, but these may attract a premium charge and higher delivery costs.

Due to the nature of the laser cutting process, it is possible that a slight burn may be visible, particularly in intricate areas and on paler coloured material. This is a normal result of the production process and we will advise you in advance if we feel this may be problematic. Please be aware that when working in wood, slight differences in colour and grain (e.g. knots) may be visible. These minor variations are unavoidable in a natural material.

Images and descriptions on the website, particularly those concerning size, colour and texture are designed to demonstrate as clearly as possible the products on offer, however, our sample services will offer a more accurate representation.

Orders are subject to availability of materials from our suppliers. Where sourcing/supply of materials proves difficult we reserve the right to use substitute materials of a similar quality. We will contact you in advance to discuss the alternative options available should problems with this arise.

All our products are hand finished to the highest standard and will be quality checked at every stage of the process, leaving our studio in perfect condition. Minor variations due to any of the above mentioned will not constitute grounds for refund or return.

Delivery charges will vary depending on the size of the order. All items will be suitably packaged and sent via Royal Mail or courier service. Packages should be checked for damage before being accepted, as responsibility for the package transfers to the customer upon receipt. We should be notified of any discrepancies or issues with the order within 48 hours of delivery.

Unfortunately due to the bespoke nature of our work, we are not able to accept returns. Please notify us as soon as possible via e-mail if you wish to cancel or modify an order. No refunds can be issued once production has begun and modifications are only allowed, at our discretion, if the production process permits. Refunds are issued at our discretion.

We reserve the right to use samples and images of any products made for you for the purpose of advertising and promoting our business e.g. Photographic images presented on our website.

All designs created by us remain copyright of Pretty Neat Studios. Website content, artwork and samples are for personal use only and may not be downloaded, copied, or used commercially without prior permission from Pretty Neat Studios.

Please be aware there may be copyright issues in relation to reproducing certain images and text. Any images provided by you as inspiration of work created by anyone other than us can be used for inspiration alone and cannot be directly copied. Where work produced by Pretty Neat Studios involves a customer’s own design, a photographic record of the job may be kept by us, but will not be reproduced without the customer’s prior permission.

Pretty Neat Studios is committed to protecting your privacy and is compliant with the latest GDPR regulations. Please contact us to view our latest privacy policy.

Pretty Neat Studios cannot be held liable or deemed in breach of contract for any delays or failure to provide services when caused by events beyond our reasonable control. Such events may include (but are not limited to): Fire, flood, mechanical breakdown, power failure, theft, war, strikes and labour disputes.

Pretty Neat Studios
June ’18